Privacy Policy

Last updated: 26 May 2026

This Privacy Policy explains how LocalChinaTips collects, uses, stores, and protects personal data when you visit www.localchinatips.com, purchase a digital product, book a service, contact us, or otherwise use our website.

LocalChinaTips respects your privacy and handles personal data in accordance with applicable privacy laws, including the General Data Protection Regulation, also known as the GDPR.

1. Who We Are

Business name: LocalChinaTips
Website: www.localchinatips.com
Email: hello@localchinatips.com

LocalChinaTips provides digital travel information products and online travel support services, including downloadable PDF guides, email-based support, and 1-on-1 video consultation services.

For the purposes of privacy law, LocalChinaTips is the data controller for the personal data we process through this website and our services.

2. Personal Data We Collect

We may collect and process the following types of personal data.

2.1 Information you provide when placing an order

When you purchase a digital product or service, we may collect:

your name;
email address;
billing address;
country of residence;
order details;
payment status;
VAT or tax-related information where applicable;
account username, if you create an account;
any information you enter during checkout.

2.2 Information related to digital products

When you purchase or access a digital product, we may process:

product purchased;
order date;
download link status;
download access period;
download activity, where available;
customer support messages related to access or download issues.

2.3 Information related to email-based support

If you purchase or request email-based support, we may collect information you choose to provide, such as:

travel dates;
destinations;
travel preferences;
questions or concerns;
itinerary details;
practical travel needs;
information about your travel group, if relevant;
communication history with us.

Please only provide information that is necessary for the support request.

2.4 Information related to 1-on-1 video calls

If you book a video consultation, we may process:

your name;
email address;
booking details;
selected date and time;
meeting link or meeting platform details;
notes or questions you provide before the call;
communication history related to the booking.

We do not record video calls unless this is clearly agreed with you in advance.

2.5 Information you provide when contacting us

When you contact us by email, contact form, or other communication method, we may collect:

your name;
email address;
message content;
any attachments or details you choose to send;
our replies and communication history.

2.6 Technical and website usage data

When you use our website, we may collect limited technical information, such as:

IP address;
browser type;
device type;
operating system;
pages visited;
date and time of visit;
referral source;
cookie preferences;
website interaction data.

This may be collected through cookies, analytics tools, security tools, or standard website logs.

3. Why We Use Your Personal Data

We use your personal data for the following purposes.

3.1 To process and deliver orders

We use your data to:

process your purchase;
send order confirmations;
provide access to digital products;
manage download links;
deliver purchased services;
provide invoices or receipts;
handle customer support questions.

3.2 To provide email-based support and video call services

We use your data to:

understand your travel needs;
prepare personalized travel support;
answer your questions;
provide written support;
schedule and manage video calls;
follow up where necessary.

3.3 To communicate with you

We may use your contact details to:

reply to your messages;
send service-related emails;
provide access information;
send booking confirmations;
notify you about important order or service updates.

3.4 To manage payments and prevent fraud

We use order and payment-related data to:

process payments;
confirm successful purchases;
prevent fraud or misuse;
handle chargebacks or payment disputes;
comply with accounting and tax requirements.

Payments are processed through third-party payment providers. LocalChinaTips does not store your full payment card details.

3.5 To improve our website and services

We may use limited website usage data to:

understand how visitors use the website;
improve website content;
fix technical problems;
improve user experience;
measure the performance of our products and services.

3.6 To comply with legal obligations

We may process personal data where necessary to:

comply with tax and accounting laws;
respond to legal requests;
keep business records;
protect our legal rights;
comply with consumer protection and privacy laws.

4. Legal Bases for Processing

Under the GDPR, we must have a valid legal basis for processing personal data. Depending on the situation, we may rely on the following legal bases.

4.1 Performance of a contract

We process your personal data when it is necessary to fulfil an order or provide a service you purchased, such as delivering a PDF, providing email support, or arranging a video call.

4.2 Legal obligation

We process certain data because we are legally required to do so, for example for tax, accounting, invoicing, or legal record-keeping purposes.

4.3 Legitimate interests

We may process data where we have a legitimate business interest, such as improving our website, preventing fraud, responding to customer questions, protecting our business, or keeping basic service records.

4.4 Consent

We may rely on your consent for certain activities, such as non-essential cookies, marketing emails, or optional analytics where consent is required.

You can withdraw consent at any time where processing is based on consent.

5. Cookies and Similar Technologies

Our website may use cookies and similar technologies.

Cookies are small files stored on your device that help the website function, remember preferences, analyse usage, or support marketing features.

We may use:

necessary cookies: required for the website, shopping cart, checkout, security, and order functionality;
preference cookies: used to remember choices such as language or cookie settings;
analytics cookies: used to understand how visitors use the website;
marketing cookies: used for advertising, tracking, or measuring campaigns, if enabled.

You can manage or disable cookies through your browser settings or through the cookie banner on our website, where available.

For more information, please see our Cookie Policy.

6. Payment Providers and Third-Party Services

We may use third-party services to operate our website, process payments, deliver products, schedule calls, send emails, analyse website performance, or protect the website.

These may include, depending on what we use:

WooCommerce;
WordPress;
payment providers such as Stripe, PayPal or other payment processors;
email service providers;
hosting providers;
security plugins;
analytics tools such as Google Analytics;
booking or calendar tools;
video call platforms such as Google Meet, Zoom, Microsoft Teams, or similar services.

These third parties may process personal data according to their own privacy policies or according to data processing agreements with us.

We only share personal data with third parties where necessary to operate the website, process payments, deliver products or services, comply with legal obligations, or protect our rights.

7. International Data Transfers

Some third-party service providers may process or store personal data outside the European Economic Area.

If personal data is transferred outside the EEA, we will take reasonable steps to ensure that appropriate safeguards are in place, such as standard contractual clauses or other lawful transfer mechanisms where required by the GDPR.

8. How Long We Keep Your Data

We do not keep personal data longer than necessary for the purposes described in this Privacy Policy, unless a longer retention period is required by law.

In general:

order and invoice records may be kept for the period required by tax and accounting laws;
customer support emails may be kept as long as necessary to handle the request and maintain service records;
email-based support details may be kept for a reasonable period for follow-up, dispute handling, or service quality purposes;
video call booking details may be kept for a reasonable period after the service has been completed;
website analytics data may be kept according to the settings of the analytics tool used;
cookie preferences may be stored according to the cookie tool settings.

Where possible, we delete, anonymise, or minimise personal data when it is no longer needed.

9. How We Protect Your Data

We take reasonable technical and organisational measures to protect personal data against loss, misuse, unauthorised access, disclosure, alteration, or destruction.

These measures may include:

secure website hosting;
SSL encryption;
limited access to customer data;
password protection;
payment processing through secure third-party providers;
security updates;
website security tools;
data minimisation where possible.

However, no website, online service, or method of electronic communication is completely secure. We cannot guarantee absolute security.

10. Your Privacy Rights

Under the GDPR, you have rights regarding your personal data. These may include the right to:

access the personal data we hold about you;
correct inaccurate or incomplete personal data;
request deletion of your personal data;
restrict the processing of your personal data;
object to certain processing;
request data portability;
withdraw consent where processing is based on consent;
lodge a complaint with a data protection authority.

To exercise your rights, please contact us at:

hello@localchinatips.com

We may need to verify your identity before responding to your request.

11. Marketing Emails

We will only send marketing emails if you have subscribed or otherwise given permission where required by law.

You can unsubscribe from marketing emails at any time by using the unsubscribe link in the email or by contacting us at hello@localchinatips.com.

Service-related emails, such as order confirmations, download access, booking confirmations, or important updates about a purchased product or service, are not marketing emails and may still be sent where necessary.

12. Children’s Privacy

Our website, products, and services are not intended for children under the age of 16.

We do not knowingly collect personal data from children under 16. If you believe that a child has provided personal data to us, please contact us so we can take appropriate action.

13. Links to Other Websites

Our website, digital products, or services may contain links to third-party websites, apps, platforms, government websites, booking platforms, transport providers, hotels, payment providers, or other external resources.

We are not responsible for the privacy practices, content, security, or policies of third-party websites or services.

Please read the privacy policy of any third-party website or service you use.

14. Complaints

If you have a question or complaint about how we handle your personal data, please contact us first at:

hello@localchinatips.com

You also have the right to lodge a complaint with the Dutch Data Protection Authority, the Autoriteit Persoonsgegevens, or with another competent data protection authority in your country of residence.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

The updated version will be published on this website with a new “Last updated” date.

We encourage you to review this Privacy Policy regularly.

16. Contact

For questions about this Privacy Policy or your personal data, please contact:

LocalChinaTips
Email: hello@localchinatips.com
Website: www.localchinatips.com